Security questionnaire answers › Privacy
Where is customer data stored and processed? How to answer it in a security questionnaire
Why buyers ask this
Data residency affects legal compliance, especially for EU, UK and regulated customers.
What a strong answer includes
- Name cloud provider, regions and any other places data flows (support tools, analytics, AI providers).
- State whether customers can choose region.
- Explain transfer mechanisms such as standard contractual clauses where data leaves the region.
Sample answer to adapt
Replace the bracketed parts with your own facts. Only state what is true for your environment.
Customer data is hosted in [provider] [region]. [Customers can choose region.] Backups remain in [region]. Where personal data is transferred outside the EEA/UK we rely on [standard contractual clauses/adequacy decision].
Evidence to attach
- Architecture and data flow diagram
- Subprocessor list
- DPA
Common mistakes
- Forgetting support tooling and AI vendors that also process data.
Answer questionnaires from your own documents
Korrali Trust drafts answers from your policies and evidence so every response traces back to its source, and a person reviews it before it goes out.